Refund policy

Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don’t work out. Below is our refund policy to ensure a smooth and hassle-free process for all our customers:

Exchanges

We are happy to offer exchanges if you are not satisfied with your purchase. Exchanges can be made for a different size, color, or product of equal value. To initiate an exchange, please contact us within 4 days of receiving your order.

Store Credit

If an exchange is not suitable, we offer refunds in the form of store credit. Store credit can be used towards any future purchase on our website and has no expiration date.

Conditions for Refunds and Exchanges

• Items must be unused, unworn, and in their original condition with all tags and packaging intact.

• Proof of purchase (order confirmation or receipt) is required.

• Sale or discounted items are not eligible for refunds or exchanges unless they are defective.

Steps to Request a Refund or Exchange

1. Email us at hello@elifsuae.com with your order number and details of your request.

2. Our team will review your request and provide you with instructions on how to proceed.

3. Ship the item back to us using a trackable shipping method. Please note that customers are responsible for return shipping costs.

4. Once we receive and inspect the item, we will process your exchange or issue store credit.

Non-Refundable Items

• Gift cards

• Customized or personalized items

• Items marked as final sale

We reserve the right to deny refunds or exchanges if the returned item does not meet our conditions.